Travellers report greater satisfaction at Calgary International Airport during pandemic

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While few people have been travelling on planes since March, those who do have to go through airports are unsurprisingly reporting higher satisfaction with that experience, according to a study from J.D. Power.

The 2020 North America Airport Satisfaction Survey found airport satisfaction has risen sharply since the onset of COVID-19.

At Calgary International Airport, customer satisfaction jumped 27 points from 765 to 792 out of 1000.

The overall customer satisfaction across North America climbed 22 points to 784.

Unsurprisingly, the absence of long lineups and crowds is thought to be what is driving the increase.

“Compared to the pre-COVID-19 environment when most airports were running significantly over capacity, the lack of crowds and long lines is actually creating a very convenient experience for travellers right now,” said Michael Taylor, travel intelligence lead at J.D. Power.


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